SMS Messaging Policy

SMS / Messaging Terms & Disclosure

Effective date: April 14, 2025

Last updated: August 21, 2025

This SMS & Messaging Terms & Disclosure (“SMS Terms”) explains how Steven's Lawns (“Steven's Lawns,” “we,” “us,” or “our”) sends text and multimedia messages (SMS/MMS) to you, what you consent to when you provide your phone number, and how you can manage or stop messages.

These terms supplement our Privacy Policy and Terms of Service.

1. What You Are Consenting To

By providing a mobile phone number to Steven's Lawns and/or checking the consent box on our website or form, you agree that Steven's Lawns and its service providers may send you automated and manually sent SMS/MMS messages to that number for scheduling, appointment reminders, service updates, billing, and promotional purposes, as described below.

You consent to receive messages from:

Steven's Lawns and its authorized service providers (including messaging carriers such as Twilio).

Our team and partners where relevant to service delivery, updates, or special offers.

Consent to receive messages is not a condition of purchase, except where required to complete service-related communication (e.g., appointment confirmations or billing notices).

2. Types of Messages You May Receive

We may send the following types of messages to the number you provide:

Transactional / Service Messages

Appointment confirmations and reminders.

Weather delays or rescheduling notifications.

Billing notices and payment confirmations.

Job completion updates or follow-up messages.

Marketing / Promotional Messages (only if you opt in)

Seasonal offers or discounts on landscaping services.

Special promotions (fertilization, aeration, cleanup events).

Reminders about new services or maintenance packages.

Tips and updates to keep your lawn or landscape healthy.

3. Message Frequency & Carrier Fees

Message frequency varies by customer and activity.

You may receive several messages per week depending on your active services, updates, or promotions.

Standard message and data rates may apply from your mobile carrier.

Steven's Lawns is not responsible for carrier charges to end users.

4. How to Opt In

You opt in when you:

Enter your phone number on a Steven's Lawns website or form and check the consent box.

Provide your phone number verbally or in writing during service booking and confirm consent.

Example consent text (for forms):

“By signing up, I agree to receive SMS and email messages from Steven's Lawns at the number provided. Msg frequency varies. Msg/data rates may apply. Reply STOP to opt out. Privacy & Terms apply.”

We retain records of your consent (including timestamp, form, method, and IP address) for compliance.

5. How to Opt Out / Unsubscribe

To stop receiving promotional SMS/MMS messages from Steven's Lawns, reply STOP to any message.

After you send STOP, you will receive one final confirmation message, and no further marketing messages will be sent to that number.

You may still receive transactional messages (such as appointment or billing confirmations) as long as you remain a customer.

If you need assistance, reply HELP to any message or contact [email protected] or (623) 396-2700.

6. Example Message Templates

Below are examples of messages you may receive from Steven's Lawns:

Service Reminder (Transactional):

“Steven's Lawns: Reminder — your lawn care service is scheduled for tomorrow. Need to reschedule? Visit offer.stevenslawns.com or reply to this text. Reply STOP to opt out.”

Job Completion (Transactional):

“Steven's Lawns: Your service is complete! Thanks for choosing us. View your invoice or leave feedback at offer.stevenslawns.com — Reply STOP to opt out.”

Promotion (Marketing):

“Steven's Lawns: Save 15% on fall cleanup this week! Book now at offer.stevenslawns.com — Reply STOP to opt out.”

7. Opt-In Records & Carrier Compliance

For A2P/10DLC and carrier compliance, Steven's Lawns maintains records of:

Consent details and signup forms.

Message templates.

Delivery receipts and opt-out logs.

We may share these records with carriers or regulators if required by law.

8. Third-Party Messaging Providers & Delivery

We use trusted third-party messaging platforms and carriers to deliver messages.

While we monitor delivery quality, Steven's Lawns is not responsible for carrier filtering, delays, or blocking.

Messages may be routed through carriers under their own terms of service.

9. Privacy & Data Use

Your phone number and messaging data are processed according to our Privacy Policy: offer.stevenslawns.com/privacy-policy.

We use phone numbers only for service delivery, scheduling, billing, and marketing (when consented).

We do not sell, rent, or trade phone numbers with third parties.

10. Support & Abuse Reporting

If you believe you’ve received unwanted or unauthorized messages from Steven's Lawns, contact us immediately.

Support: [email protected] or (623) 396-2700

For urgent security or abuse reports, email [email protected] with “SMS Abuse” in the subject line.

11. Changes to These SMS Terms

We may update these SMS Terms periodically.

For significant changes, we will notify you by text or email before the new version takes effect.

Continued receipt of messages after the effective date means you accept the updated Terms.

12. Contact & Data Requests

If you have questions, wish to exercise your rights, or report abuse, contact:

Steven's Lawns LLC

Address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, US

Email: [email protected]

Phone: (623) 396-2700

For privacy-specific requests, please email [email protected].