Privacy Policy

Privacy Policy

Effective date: April 14, 2025
Last updated: August 21, 2025

Steven's Lawns LLC (“Steven's Lawns”, “we”, “us”, or “our”) operates offer.stevenslawns.com and related services (the “Service”).
This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.
It also describes how we collect and use phone numbers and SMS consent for messaging and A2P (10DLC) purposes.

By accessing or using the Service you accept this Privacy Policy.

If you do not agree, please do not use the Service.

1. Information We Collect

a) Information you provide

Contact & account information: name, business name, email address, phone number, billing address, payment information (processed by our payment provider).

Business details: business type, service area, offerings, average job value, logos, and marketing assets you upload.

Communications: messages and support requests you send to us (email, chat, helpdesk).

b) Information collected automatically

Usage data: pages viewed, features used, timestamps, session data, IP address, device, and browser information.

Analytics & performance data: cookies and similar technologies used to measure site performance and improve experience.

c) Information from third parties

Third-party integrations: we may receive data from ad platforms (Facebook, Google), payment processors, and other third-party services when you connect accounts.

Public sources: business listings, social profiles, or public records.

2. How We Use Your Information

We use data to:

Provide, operate, and maintain the Service.

Create and manage your account and sub-accounts.

Communicate with you (including transactional emails, onboarding, billing, and support).

Send SMS/text messages and marketing messages when you consent (see SMS & Messaging below).

Process payments and prevent fraud.

Monitor, analyze, and improve our service and develop new features.

Comply with legal obligations.

We do not sell your personal information.

3. SMS & Messaging (A2P / 10DLC Compliance)

When you provide a phone number, you consent to receive automated and manual SMS and MMS messages from Steven's Lawns LLC and our partners related to onboarding, billing, service updates, and marketing (if you opt in). Message frequency varies.

Opt-in:
By entering your phone number and checking the signup box, you agree to receive messages.
Example signup text on our forms:

“By signing up I agree to receive email and SMS messages from Steven's Lawns LLC. Msg frequency varies. Msg/data rates may apply. Reply STOP to opt out. Privacy & Terms.”

Opt-out:
Reply STOP to any message to unsubscribe from future marketing messages.
After you send STOP, we will send a confirmation and may send one final message to confirm your opt-out.
For help, reply HELP or contact: [email protected] or (623) 396-2700.
Opting out of marketing messages may not affect transactional messages required to provide the service (e.g., billing confirmations), unless you close your account.

Sample Messages:

“Steven's Lawns: Your lawn care estimate is ready! View details and schedule service at offer.stevenslawns.com — Reply STOP to opt out.”

“Steven's Lawns: Reminder — your mowing service is scheduled for tomorrow. Need to reschedule? Visit offer.stevenslawns.com — Reply STOP to opt out.”

Carrier Compliance:
We maintain documentation of opt-in consent, message templates, and signup flows to support A2P/10DLC registration and compliance.

4. Cookies & Tracking

We use cookies and similar technologies for functionality, analytics, and advertising.
You can manage cookie preferences via your browser or our cookie settings (see our Cookie Policy: offer.stevenslawns.com/cookie-policy).
Third-party advertising partners (e.g., Facebook, Google) may use cookies and identifiers to show and measure ads.

5. Who We Share Data With

We may disclose your data to:

Service providers and subprocessors: hosting providers, payment processors, email/SMS providers, analytics and marketing platforms (e.g., Stripe, Twilio, Meta, Google).

Business transfers: in connection with a merger, acquisition, or sale of assets.

Legal requests: when required by law, to protect rights, property, or safety, or to comply with a court order or law enforcement request.

With your consent: where you request or permit sharing (e.g., connecting third-party ad accounts).

We require subprocessors to protect data consistent with this policy.

6. Data Retention

We retain personal data as long as necessary to provide the Service, meet legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes.

For example:

Account data: retained while account is active and for a reasonable period after closure (typically 2 years) unless otherwise requested.

Messaging logs: retained for 12 months (replace with your chosen retention period) to support compliance and dispute resolution.

Specify exact retention periods here based on your policies.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete personal data we hold about you.

Export your data (data portability).

Object to or restrict processing.

Withdraw consent where processing is based on consent.

To exercise rights, contact us at [email protected] or use the account settings.
We may require verification before fulfilling requests.
We will respond in accordance with applicable law.

8. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal data from unauthorized access, use, alteration, or destruction.
These include access controls, encryption for data in transit, and regular security reviews.

No service is 100% secure — if you suspect a security issue, contact [email protected] immediately.

9. International Data Transfers

Steven's Lawns may transfer and process data outside your country.
Where required, we protect transfers using appropriate safeguards (e.g., standard contractual clauses) or rely on lawful transfer mechanisms.
Contact us for details.

10. Children

The Service is not directed to children under 16.
We do not knowingly collect personal data from children under applicable ages.
If you believe a child has provided us personal data, contact us and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy.
We will post the revised policy with a new “Last updated” date.
For material changes, we will provide more prominent notice where required.

12. Contact & Data Requests

If you have questions, wish to exercise your rights, or report abuse, contact:

Steven's Lawns LLC
Address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, US
Email: [email protected]
Phone: (623) 396-2700

For privacy-specific requests, please email [email protected].